What You Need to Know About Facebook’s New Insights and Analytics

Every Facebook page owner’s first stop for Facebook analytics should be their page’s Insights. Facebook recently revamped Insights with the following sections of information about your Facebook page:

Overview

The Overview tab gives you the most important data about your page at a glance, including new page likes, post reach, and engagement for the last week.

facebook insights overview tab

Beneath this, you’ll see data about your most recent page posts, including the type of post (link, photo, etc.), targeting, reach, clicks, and engagement (likes, comments, and shares) alongside the amount you spent promoting your posts using Facebook Ads.

You can click on the header for each portion to view more detail, or use the navigation menu above to see the following.

Likes

The Likes tab shows your page’s fan growth. You can use the date selector to view data from the last week, month, or quarter. As you hover over your total page likes graph, you can see the number of likes you had on a particular date.

facebook insights likes tab

Beneath this, you will get a breakdown of how your likes changed on a daily basis, including unlikes, organic likes, paid likes, and net likes (total likes minus unlikes).

You also can see where your page likes come from. People can like your page using the like button on your page or from page suggestions, ads, and stories about others who have liked your page.

This tab can help you gauge whether your page is growing at the rate you would like, and whether you are getting the most new fans from organic traffic or ads.

Reach

Want to know how much reach your Facebook posts have received from organic and paid sources? This can be found in the Reach tab.

facebook insights reach tab

You can get a breakdown of positive actions such as likes, comments, and shares on your Facebook posts.

You also can get a breakdown of negative actions such as the number of times your posts have been hidden, reported as spam, or caused someone to unlike your page.

Finally, you’ll see your total reach from any activity related to your page, including posts, posts by others about your page, ads, mentions, and check-ins.

This tab can help you see activity around your page as a whole, so you know whether your latest efforts to boost engagement have made a difference.

Visits

The Visits tab is one of the most informative. This is where you can see the areas of your Facebook page that people visit most, including your timeline, info, and photos tabs.

facebook insights visits tab

Next, you can see the specific actions taken, such as mentions, posts by others on your page, check-ins, and offer purchases.

Last, is a rather complex looking graph showing the top sites that refer traffic to your Facebook page.

This tab can help you determine where to focus your efforts, from where to place your most important content (usually your timeline over your info tab) to where to promote your page for more fans (such as your website or other profiles).

Posts

Curious about when you should post to your Facebook page? The Posts tab starts off with a graph of when your fans are online.

facebook insights posts tab

You can toggle over to Post Types to see the types of posts on your page that get the most engagement.

Beneath this, is a more in-depth table of individual post data. The default view shows type, targeting, reach, engagement, and promotion budget.

You can use the dropdown arrows at the top right of the table to switch to different views, such as reach between fans and non-fans.

Or between positive and negative actions on your individual posts.

This tab can help you choose the right type of content to post on your page for increased engagement and decreased negative actions.

People

Last, but not least, you’ll find demographic information about your fans, the people reached by your page, and the people engaged by your page in the People tab.

facebook insights people tab

This tab can help you determine if you are reaching your targeted audience. If not, it might be time to take a long look at your strategy, ad targeting, and other efforts to grow your Facebook page.

Pages to Watch

Another thing to look for in your own page’s admin dashboard is the new Pages to Watch block.

facebook pages to watch

Here, you can add pages of your competitors to monitor their growth.

If you notice a huge increase in fans for a competitor in the last week or two, then you’ll know to go check out their page and see what they have been doing. It might be something you can replicate, such as a contest or series of updates.

Basic Page Insights

Want a simpler view of your insights? Just go to your page and click on the custom tab that shows the number of likes you have.

facebook page likes box

Here, you’ll find the total number of likes and people talking about a page, basic demographics, a graph of the page’s popularity over the last month, and your friends who like the page.

basic facebook page insights

The best part is you can do this on any page, including those you don’t own, such as those of your competitors.

Google Analytics

Google Analytics can help you learn more about how Facebook traffic affects your website and your business. For starters, if you look under Acquisition (formerly Traffic Sources) > Social > Network Referrals, you can see how Facebook stacks up against other top social networks for driving traffic to your website.

google analytics network referrals

When you click on Facebook from this table, you can see what pages on your website get the most traffic / shares from Facebook.

google analytics shared url

Alternatively, you can look under Acquisition > Social > Landing Pages to see the top pages on your website that receive traffic from social sources. Click on specific pages to find out how much traffic Facebook is sending them versus other social networks.

If you have set up goals in Google Analytics and are curious about social conversions, look under Acquisition > Social > Conversions. Here, you can see if Facebook drives the most converting visitors to your website.

If you prefer a more visual view, look under Acquisition > Social > Visitors Flow and click on the box for Facebook to select view only this segment.

This will give you a flowchart of the path visitors from Facebook take on your website.

If you’re trying to determine what social network helps your business the most, Google Analytics will help you go beyond page activity to learn about the actual traffic coming to your website from Facebook.

Additional Facebook Analytics Tools

Want more than what Facebook Insights and Google Analytics has to offer? Here are some additional tools you can use to dive into the analytics and insights for both your pages and your competitors’ pages.

Simply Measured

Simply Measured offers two sets of tools – free reports for small businesses looking to analyze specific areas of their Facebook presence and Facebook Analytics for Brand Marketers, which provides a certified analytics solution for brands and digital agencies. For businesses who do not want to invest in the $500 per month service, you still can get some valuable insights from the following free reports:

simplymeasured free reports

(Note: You will be asked to post an update about their service to your Facebook account in order to access the custom reports. You can look at sample reports first, before you enter your own data and post an update to your account, to see if it is of interest to you.)

  • Competitive Analysis Report – This report allows you to benchmark the last two weeks of activity from your page against your competitors for pages with no more than 250,000 likes.
  • Facebook Fan Page Report – This report will analyze any fan page’s audience, content, and engagement trends for pages with no more than 250,000 likes.
  • Facebook Insights Report – This report allows you to analyze the last two weeks of your Facebook fan page’s Insights to learn more about your audience, volume, content, and engagement for pages with no more than 2 million likes.
  • Facebook Content Analysis Report – This report allows you to analyze the last two weeks of brand posts on Facebook to identify the types of content (photos, links, videos, etc.) that drive the most engagement and how to optimize different types of content to increase engagement for pages with up to 250,000 likes.

Sprout Social

Sprout Social users can access a Facebook fan page report in their admin dashboard that gives them a summary of data for up 90 days that includes number of likes, unlikes, page impressions, breakdown of impressions, visitor demographics, sharing statistics, and engagement of post content.

sprout social insights

It’s essentially an easy to understand report that gives you exactly what you need to know about your Facebook page in a nutshell.

AgoraPulse

AgoraPulse allows you to manage your Facebook page as well as get easy to read insights about your page’s growth and engagement.

agorapulse reports

In addition to monitoring your own page, you can add your competitors’ pages in to see how you stack up in terms of audience size, admin posts, page posts, interactions, and overall engagement.

Komfo

Want a quick analysis of your last 30 day’s worth of Facebook posts? Try Komfo’s free Facebook analytics tool. Sign up for free and connect your Facebook account to get the fan penetration, viral amplification, click-through rate, spam score, stories, and reach for up to 100 posts.

komfo page analysis

This tool will quickly identify both your most viral and most spammy posts, based on your average overall engagement.

Fanpage Karma

Fanpage Karma offers a lot of data about your fan page and those of your competitors. Just create a free account and start looking up the pages you are most interested in.

fanpage karma report

You’ll learn more about the type of content posted on the page, influencers who engage with the page, fan posts, fan growth, and more. You also can sign up for a premium plan for continued monitoring and in-depth analysis.

SocialBakers

SocialBakers is a premium analytics tool that allows you to dive deep into the KPIs for your fan page as well as those of your competitors.

socialbakers analytics

You can see your main KPIs at a glance (change in fans, people talking about your page, average engagement rate, interactions, admin posts, user posts, etc.). You also can use this tool to do things like compare your page’s engagement with competitors and even see details such as your audience growth in relation to posts you’ve made on your page.

Rival IQ

If you really want to keep up with your competitors, then Rival IQ is the tool for you. It is a premium tool that allows you to research and stay updated about your competitors’ latest updates to their websites, SEO, and social networks.

rivaliq facebook monitoring

For Facebook, you can compare and monitor your page’s likes, posts, post engagement, shares, and description with those of your competitors as well as get email updates about their latest changes. It’s an easy way to make sure you are taking the lead in your industry.

WolframAlpha

Do you market your business with your personal Facebook page? If so, try WolframAlpha’s Personal Analytics for Facebook report.

wolframalpha personal facebook analytics

This will go through your personal profile to give you stats about the content you post, keywords you use, the people you are friends with, and much more. While it’s not Facebook Insights, it is the most comprehensive information you can get about your personal profile activity and connections.

In Conclusion

There are lots of ways for you to keep up with your business’s Facebook presence as well as with that of your competitors. In the beginning, be sure to monitor your Facebook Insights and dig into your Google Analytics to learn more about the traffic Facebook sends to your website. Then try out the free and premium third-party tools to get an even deeper analysis into your Facebook campaign.

What tools do you use for Facebook analytics? Please share in the comments!

About the Author: Kristi Hines is a freelance writer, professional blogger, and social media enthusiast. Be sure to sign up for her free mini-training course, 8 Days to Promotable Content, and learn how to create content that people love to share! You can also find her on Google+ and Twitter.

  1. Kristi, a great piece on surmising the latest updates to Facebook’s analytics. Found the list and showcasing of some other analytical tools really useful – I’m off to investigate further.

  2. Those competitor insights look really interesting. I didn’t appreciate that information was available. Thanks for a great piece of information.

  3. Hi Kristi,

    Detailed, highly analytical, well researched tutorial; Well done.

    I simply make use of Google analytics all this while, not knowing that I’ve been missing a lot.

    Thanks, I’m putting this information to use immediately.

  4. Thank you for posting this. I wasn’t aware of all that’s available to Facebook business users. Ciao.

  5. Oh my God, that is such a valuable source about FB, decisively lands in the bookmark.

  6. Oh my god Kristi, I don’t think you sleep :>
    This is a fantastic resource and something I need at the moment as I am concentrating on building a fan base on Facebook for a new niche site.
    You rock

  7. Thank you for the information! The reading was worth it! :)

  8. Was looking to promote on Facebook. Exactly what I need! Thank you so much.

  9. wow its good information, the way of presentation is very good thanks for your post…

  10. Always providing great information! Awesome breakdown on the insights page and tools, which some I haven’t looked into as of yet!

  11. Great article Kristi Quick question for you… are you aware of a benchmark percentage to use when analyzing the Total Reach statistic? I am wondering what the average reach is (as a percentage of your total page likes). I saw somewhere that it is typically less than 16%… but I’m not sure how reliable that number is? Thought I would check to see if you heard of that benchmark.

  12. since i was a webmaster for my blog is just read the data’s given in analytics. this article is really makes me to analyse and took some actions .i’m happy for Kristi also for this article!

  13. I use the Facebook Insight at the moment but to totally be honest I would love to get more information before using any third-party tool. Does anyone know of any other resources I can check out to learn more about the FB insight. Thank you in advance.

    Madeline

  14. I’ve only used Facebook insight but after reading this post I try to use other tools for Facebook analytics
    Thank you, Kristi

  15. Great article Kristi It’s hard to find well-informed people for this subject, but you sound like you know what you’re talking about! Thanks

  16. Thanks for the help and knowledge, it is hard to find people that now so much about this topic, thank you for sharing.

  17. Good Piece of information. Very helpful. Thank You.

  18. A regular and frequent contributor to my page has decided to leave the conversation, deleting all his past (months worth) comments before he went. I’ve noticed my engagement stats are down 35% from last period. Am I right to attribute this to his actions? Unsure how Facebook tracks engagement over time and if they would have compensated for this in their reporting. Admittedly, it must not happen often. Any thoughts?
    Cheers!
    - Michelle

    • Michelle, that may be a possibility. However, I would look at all options before making the determination that it was his actions alone that did the trick.

  19. Hi, We are a local government and have a good social media presence. Until today, our posts to FB showed how many people had seen it. Our two posts today just have a blank white space where the number of “people who have seen this post” would normally be. Our insights page shows zero people have seen today’s posts which is not remotely possible. Any idea if FB has suddenly made a change to company pages? Thanks a lot,
    Leigh

  20. Ahh thank you for this post. Couldn’t find this properly laid out on any other site!

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