Kissmetrics Blog

A blog about analytics, marketing and testing

Built to optimize growth. Track, analyze and engage to get more customers.

Archive for April, 2013

How Facebook Advertising is Changing with Open Graph

As Facebook evolves, it is becoming an encyclopedia of user actions: the songs your friends are listening to on Spotify, a friend’s status update from their vacation, or an article shared from a website like KISSmetrics. These activities are stored in…

How to Track Customer Service With Your Analytics

Trying to make smart decisions about your business without metrics is like driving your car with your eyes closed. While this thinking seems to permeate most marketing departments, it also is incredibly important to view the quality of your customer service through…

How to Master Social Customer Acquisition

We live our lives in social media. When you go on vacation, all 1,049 of your Facebook friends will see the pictures of you lounging on the beach. When you’re stuck in traffic on a Monday morning and need to vent,…

19 Warning Signs Your Infographic Stinks

It sounds so good. You create an infographic. It drives traffic. Builds links. Raises brand awareness. Unfortunately, it doesn’t always work like that. Many infographics are languishing in the dark corners of the web. Ignored. Lonely. What can you do to avoid that fate? How…

The Few Sentences You Need to Dominate Your Market

Almost regardless of what you do, you have bigger competitors. There’s a blog that has more readers, an e-commerce site with more customers, or a brand with better name recognition. Usually, one or two of them are clear market leaders. It’s tempting to think…

How to NOT Break the Law While Marketing

The internet is a great force for democracy, industry, the spread of information, and free speech. It’s also a breeding ground for plagiarism, copyright infringement, and libel. Add into the mix a very slow-moving government that not so long ago was calling…

10 Lessons on Marketing (Poster)

Marketing is one of those things that is tough to define when it’s good. Some forms of marketing resonate with people, but others do not. In my opinion, the “Get a Mac” ads were some of the best advertisements I’ve…

The Definitive Guide to Influencer Targeting

The term “influencer” is wiggling its way through the tangled web. And it’s a hard one to catch because no one knows for certain what it looks like. Personally, I think that’s where the biggest challenge lies, because an influencer is…

LinkedIn Founder Reid Hoffman’s Advice for Entrepreneurs

Margaret Thatcher once said, “There is no such thing as society. There are individual men and women, and there are families.” Reid Hoffman, social networker and co-founder of LinkedIn, might respectfully disagree. Hoffman believes that society and communities are real and…

Infographic: How Colors Affect Conversions

Color has a powerful psychological influence on the human brain. Learn how others have harnessed it and how you can do the same. Click on the infographic below to view a larger version:

The 5 Biggest Mistakes in Mobile App Marketing

Mobile has changed the landscape of consumerism in a few short years by becoming our favorite tool for reading the news, watching television, communicating, socializing, shopping, making decisions, navigating…for just about everything! As a marketer, mobile is a very powerful place for…