The gap between online and offline marketing finally has been bridged. Before now, the marketing world was divided into separate silos containing online, print, and television. But thanks to developments in the analytics space, now we can blend all of these marketing niches together.
One of the most obvious, real-world sources that analytics platforms can tie into are phone numbers. Think about it for a minute. What if you…
- Could see inbound phone calls from prospects inside your analytics reports?
- Want to know if your website phone number actually converts?
- Want to see which website phone number location converts the best?
- Want to see if phone numbers printed on mailing pieces or billboard advertisements turn into online customers? Two months later?
Well, the day has arrived, and this wonderful technology is available for Kissmetrics users. Thanks to Call Tracking Metrics and CallRail, we now have two integrations that will allow you to track phone call data in your Kissmetrics account.
Picking up the Phone May be Easier for Your Customers
We sometimes forget the power that pushing a phone number can bring us.
Depending on your business and what you’re selling, it can be much easier for your customers and prospects to simply pick up the phone and call. In addition, a well-trained sales force can up-sell and even delight your customers in a way that an online checkout process cannot.
Even if you’re not sure of the effectiveness of on-site phone numbers, it may be in your best interest to test to see how well your phone numbers convert and help your business.
So How Does it Work?
In Kissmetrics, call tracking integrations allow you to use a different phone number for each particular campaign or page on your website. For example, let’s say you want to see how your home page number and a specific number you are using on a roadside billboard perform over time. And, for kicks, let’s say you changed your contact page number to see if anyone actually uses it.
In this example, three different phone numbers are used to track specific campaigns and website phone number locations.
With KISSmetrics, you can track which phone number delivers more new customers and which number produces the most loyal customers, too, since we track your customer lifetime value.
You can see what phone numbers and the number of people who converted into real business.
You can also see what phone numbers provide the best ROI.
You can also use it to:
- See which pay-per-click campaigns are producing the highest returns by placing unique phone numbers on various landing pages
- Track flyer, newspaper, and business card effectiveness
- Analyze call center / support center quality and how it relates to customer retention
And what is really beneficial about this technology is you can listen to a recording of the phone call, so you can gain customer insight and check on the performance of sales representatives by reviewing their calls while looking at their performance statistics.
With Kissmetrics, you can drill down to the individual level to see the visitor/customer lifecycle and when a person made their first, second, or fiftieth phone call.
Not only can you see when they called, you can know the call duration and listen to a recording of the call itself.
Here we can see the actions (events) a potential customer took before making a phone call – all thanks to a Kissmetrics and CallRail integration.
Let’s See it in Action!
Currently, we are partnered with two call tracking companies that integrate with Kissmetrics. They both have provided demonstration videos to show how easy it is to integrate Kissmetrics with their services:
Where You Can Find Our Call Tracking Integration Info
Below are links to support documentation for both Call Tracking Metrics and CallRail:
- Call Tracking Metrics: http://support.kissmetrics.com/integrations/call-tracking-metrics
- CallRail: http://support.kissmetrics.com/integrations/callrail.html