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Infographic: Why do Companies with Great Customer Service Succeed?

Many companies emphasize great customer service, but just how important is it? In this infographic, we’ll look at just how much of an impact customer service can have on your business.

great customer service

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Facts and Stats To Tweet:

  1. Only 50% of consumers give a brand only 1 week to respond to a question before they stop doing business with them. »tweet«
  2. After poor customer service, 26% of consumers post a negative comment on social networking sites like Facebook or Twitter. »tweet«
  3. 57% of survey respondents said companies are clueless, it sometimes feels like the consumer knows more about the company than the customer service agent. »tweet«
  1. Fully agreed on this infographic. Remember, customers is always right. Customer service as to serve customer must be polite and ethical.

  2. Derick Branson Oct 20, 2013 at 3:53 am

    That’s a great infographic that tells a lot about customer psyche. Yes, I completely agree that getting a customer not only needs time but also money. It’s lot easier to retain one. No company or product is perfect. Negative reviews or comments are natural. In fact, most customers also know that. But not paying heed to a problem is criminal negligence for a company. These data should be taken seriously by every business to enhance its own business as well as reputation.

  3. Great infographic – there are some big brands out there that need to learn from us smaller brands who know how important customer service is in a competitive market!

  4. After poor customer service, 26% of consumers post a negative comment on social sites like FB & Twitter

  5. Kushendra pratap Oct 25, 2013 at 10:40 pm

    Yes In this infographic the valuable things is revealed like how the customer do the complain and how to handle this, and also the workload in percentage manner is good to understand.

  6. Good Customer Service is always good. It not only improves your reputation in the market and to the target audience but also improves the future sales prospect. I like the information given here. It’s precise.

  7. Dominik Meyer Nov 01, 2013 at 11:14 am

    Nice infographic, that should be a must-read guideline for many business owners thinking that important business relations end after they have sold a product and got the money. “After poor customer service, 26% of consumers post a negative comment on social networking sites like Facebook or Twitter.” – For me, the comments about different products and services are vital for taking a proper decision to spend money/do business. Of course, there are many cases, when firms pay for positive comment spam, but in forums and social media with many people involved, it is easy to notice if someone talks nonsense. And once you make negative image about your customer service in Internet, it is very difficult to fix it by simply spending more for advertising. The only way is to improve your services and the people will naturally start to talk about them more positively.

  8. Nice information thanks alot.

  9. sweet infographic. customer service is key. each of your clients should be called at least once per month to follow up and see how they view the campaign

  10. Jeff Bezos, the founder of Amazon, spend couple of days doing customer support, answering actual customer tickets. So, big companies DO learn from the smaller ones (at last)

  11. You need to respond to bad reviews in a respectful manner and appease the customer with free or discount offers but it would require time and manpower. It’s easier to just hire an online reputation management firm to negate the poor reviews.

  12. Thanks for sharing this info graphics information related to customer service . It is true good customer service improve your business and reputation .

  13. Nice one. Got to know few new things. Thanks

  14. This is a great infographic. I think that brand should not underestemate clients who communicate on social media. Sometimes they may fall into the trip of irritating a guru or someone who has great infleunce they will for sure suffer from a bad buzz compagne. I think that social media a double edged sword if you do not know how to use you may cut yourself.


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