Many companies emphasize great customer service, but just how important is it? In this infographic, we’ll look at just how much of an impact customer service can have on your business.
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Facts and Stats To Tweet:
- Only 50% of consumers give a brand only 1 week to respond to a question before they stop doing business with them. »tweet«
- After poor customer service, 26% of consumers post a negative comment on social networking sites like Facebook or Twitter. »tweet«
- 57% of survey respondents said companies are clueless, it sometimes feels like the consumer knows more about the company than the customer service agent. »tweet«